Effective Date: April 29, 2026

This Refund & Cancellation Policy ("Policy") governs payments made to Aquarious Technology Private Limited for AquaConsento software, subscriptions, implementation services, advisory services, integrations, onboarding, and any related professional or managed services. By making a payment to us, you acknowledge that you have read and agreed to this Policy, our Terms of Service, and any applicable order form, proposal, statement of work, or invoice terms.

1. Nature of Services

AquaConsento primarily provides:

SaaS access to digital compliance and consent-management software.
Onboarding, configuration, implementation, integration, training, advisory, and related professional services.
Custom or enterprise services that may involve dedicated internal allocation of personnel, setup effort, scheduling, technical planning, and third-party coordination.

Because these are primarily digital, access-based, and service-based offerings, refunds are limited and are governed strictly by this Policy, subject always to mandatory applicable law.

2. General Rule on Payments

All payments made to AquaConsento are non-refundable, except where a refund is expressly approved by us under this Policy or is required under applicable law.
Payment of an invoice, subscription fee, setup fee, implementation fee, or service charge does not create an automatic right to cancellation refund, partial refund, or pro-rata refund.
Refunds, if any, are issued solely at the discretion of Aquarious Technology Private Limited after internal review, except where otherwise required by law.

3. Refunds That May Be Approved

AquaConsento may approve a refund only in the following limited situations:

Duplicate payment: The same invoice or order is paid more than once.
Incorrect excess charge: A verifiable billing error results in collection of an amount higher than what was actually due.
Failed transaction with no service activation: Customer payment is successfully captured, but the corresponding order, subscription, or service activation is not completed due solely to a confirmed technical issue attributable to AquaConsento, and no material service benefit was delivered.
Cancellation by AquaConsento before delivery: AquaConsento is unable to provide the purchased service and cancels the order before meaningful delivery, activation, or allocation of service resources.

In all such cases, AquaConsento reserves the right to verify the transaction, usage status, activation status, delivery status, and any customer-side contribution to the issue before approving any refund.

4. Non-Refundable Items

Without limiting the general non-refundable nature of payments, the following are specifically non-refundable:

Subscription fees once the subscription term has started, account access has been provisioned, or the service has been activated.
Setup fees, onboarding fees, implementation fees, consulting fees, training fees, workshop fees, audit support fees, integration fees, and milestone-based professional service charges once scheduled, allocated, commenced, or delivered in whole or in part.
Charges for custom work, reserved engineering or compliance bandwidth, enterprise configuration effort, or third-party integration effort.
Amounts paid for renewed subscription terms where cancellation is requested after the renewal date.
Delays, dissatisfaction, or inability to use the service arising from customer-side systems, delayed approvals, lack of documentation, internal dependency failures, vendor-side issues, or other factors outside AquaConsento's direct control.
Change of mind, internal budget changes, delayed decision-making, or failure to use purchased capacity.
Partial use, non-use, or under-use of any subscription or service period.
Taxes, statutory levies, bank charges, payment gateway charges, foreign exchange charges, or similar third-party transaction costs, except to the extent legally required.

5. Cancellation of Subscription Services

Customers may request cancellation of auto-renewal or future billing by written notice to AquaConsento.
Cancellation of a subscription stops future renewals only. It does not entitle the customer to a refund for the current active term.
Access may continue until the end of the paid billing period unless otherwise stated in the relevant contract or unless suspended earlier for breach, misuse, non-payment, legal reasons, or security concerns.
If a contract provides for a minimum commitment period, early cancellation does not waive payment obligations for that commitment period unless AquaConsento expressly agrees in writing.

6. Cancellation of Professional Services

If professional services have been booked or resources have been allocated, AquaConsento may treat the relevant fees as earned, committed, or non-refundable.
If a customer requests rescheduling or cancellation of implementation, workshop, onboarding, or consulting services after confirmation, AquaConsento may retain all or part of the paid amount to account for planning, resource allocation, and opportunity cost.
Where services are sold on milestone basis, amounts already invoiced or earned for completed or commenced milestones are non-refundable.

7. No Guarantee of Outcome

AquaConsento does not guarantee any particular business outcome, regulator outcome, audit outcome, legal opinion, certification outcome, or commercial result.
Dissatisfaction with internal business results, conversion outcomes, audit readiness pace, or deployment speed does not create a refund entitlement where AquaConsento has substantially provided the contracted software or services.

8. Refund Request Procedure

To request a refund, the customer must email:

Full name and company name.
Registered email ID and phone number.
Transaction reference, invoice number, order ID, and payment date.
Amount paid and payment method.
Detailed reason for refund request.
Relevant supporting evidence, including screenshots, bank proof, or correspondence where applicable.

Refund requests must be sent to: hello@aquaconsento.com

AquaConsento may reject incomplete, unverifiable, abusive, or bad-faith refund claims.

9. Refund Review and Processing Timeline

AquaConsento aims to acknowledge eligible refund requests within 2 business days.
AquaConsento may take up to 7 business days, or longer where reasonably required, to investigate transaction history, service delivery status, logs, and contract records.
If approved, AquaConsento will initiate the refund within a reasonable time.
Actual credit to the customer account is subject to banks, card networks, UPI rails, and payment gateway timelines, and may take 5 to 10 working days or such other time as determined by the payment ecosystem.

10. Mode of Refund

Approved refunds will ordinarily be made to the original payment instrument or source account.
If the original payment mode is unavailable, restricted, expired, blocked, or technically infeasible, AquaConsento may process the refund through another lawful mode after customer verification.
AquaConsento may withhold or delay refunds where required for fraud screening, chargeback review, regulatory compliance, KYC or identity verification, or dispute investigation.

11. Chargebacks and Payment Disputes

Customers agree to first contact AquaConsento and attempt good-faith resolution before initiating chargebacks or payment reversals.
Where a chargeback or reversal is initiated despite valid delivery or activation of services, AquaConsento reserves the right to contest the claim using service logs, invoices, acceptance records, email trails, access records, and delivery evidence.
AquaConsento reserves the right to suspend access, pause delivery, recover losses, and pursue contractual remedies in cases of wrongful or bad-faith chargebacks.

12. Right to Reject, Suspend, or Terminate

AquaConsento reserves the right to reject an order, suspend services, or terminate access in accordance with contract terms, applicable law, fraud controls, platform misuse rules, sanction or compliance requirements, or non-payment scenarios. In such cases, refund eligibility, if any, shall be determined solely in accordance with this Policy and the governing contract.

13. Limitation of Remedy

To the maximum extent permitted by applicable law, any refund approved by AquaConsento under this Policy shall be the customer's sole and exclusive monetary remedy in relation to that payment transaction.
AquaConsento shall not be liable for indirect, incidental, consequential, reputational, regulatory, or loss-of-profit claims merely because a refund request is declined under this Policy.

14. Relationship With Other Contracts

If the customer has signed a Master Services Agreement, Order Form, Subscription Agreement, Proposal, Statement of Work, or Enterprise Contract with AquaConsento, that contract will prevail to the extent of any inconsistency.
This Policy applies primarily to website, payment-link, and standard commercial transactions unless replaced by a written enterprise agreement.

15. Contact Details

Aquarious Technology Private Limited
Brand: AquaConsento
Email: hello@aquaconsento.com
Phone: +91-6290447344, +91-8100116521, +91-6289489634
Address: 2B Pretoria St, Elgin, Kolkata, West Bengal 700071, India

16. Governing Law and Jurisdiction

This Policy shall be governed by and construed in accordance with the laws of India. Subject to applicable law, courts at Kolkata, West Bengal shall have exclusive jurisdiction over disputes arising from or relating to this Policy.

17. Policy Updates

AquaConsento may modify this Policy at any time by updating the version published on its website. The updated version shall apply prospectively from its effective date unless otherwise stated.